Data Deletion Policy

The Joint Operations App is operated by Joint Operations Ltd (company number 11817255), registered office Unit 11 Bincknoll Lane, Royal Wootton Bassett, Swindon, England, SN4 8SY. We are the data controller for your personal data and are registered with the UK Information Commissioner’s Office (ICO). Our data-protection contact is support@jointoperations.co.uk.

You can request closure of your account and erasure of the personal data associated with it, including your profile details (name, workplace, role, areas and product interests), your preferences, your AI interactions, and your messages and support requests.

• Email support@jointoperations.co.uk, use the in-app support/account options, or contact us by the email we use to communicate with you.
• Tell us the email address associated with your account so we can verify the request.
• We will confirm your identity before acting, to protect your data from unauthorised deletion.

Making a deletion request is free of charge.

We aim to acknowledge your request promptly and to complete it within 30 days, and in any event within one month, in line with the UK GDPR. If a request is genuinely complex we may extend this by up to a further two months and will tell you why within the first month. Once completed, your account is closed and your personal data is deleted or irreversibly anonymised from our active systems, and removed from routine backups as those backups age out in line with our backup cycle.

We may retain a limited amount of information where we are required or permitted to, for example:

• To comply with a legal, regulatory, audit or security obligation (for example, certain security and access logs, kept up to 12 months).
• To establish, exercise or defend legal claims, which we may keep for up to 6 years (the limitation period under the Limitation Act 1980).
• A record on our suppression list, kept so we can honour your choice not to be contacted again for marketing.
• Aggregated or anonymised data that can no longer identify you, which we may keep for analytics.

Where we keep anything, we keep only what is necessary and for no longer than needed.

Deletion is one of several rights you have over your data. For the full list — including access, correction and objection — and for how long we keep different categories of data, see our Privacy Policy. You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk).