Terms & Conditions

In these Terms:

• “Account” means the account you register to access the App.
• “AI Features” means features of the App powered by artificial intelligence, including generative AI; “AI Output” means any content they generate.
• “App Store” means a platform from which the App may be downloaded, including the Apple App Store and Google Play.
• “Content” means all material made available through the App by us, including text, graphics, educational materials, product information, audio, video and software.
• “Intellectual Property Rights” means patents, copyright, database rights, trade marks, design rights, know-how, trade secrets and all other such rights, registered or unregistered, worldwide.
• “User Content” means any content you submit, upload, input or transmit through the App, including inputs to the AI Features.
• “Tenant partner” means an organisation on whose behalf we operate a tenant instance of the platform and which has authorised your access.

References to “including” mean “including without limitation”. Headings are for convenience only.

These Terms apply to the exclusion of any other terms you seek to impose. We may revise them from time to time to reflect changes in the App, our business, or legal or regulatory requirements. We will post the revised Terms in the App and update the date above, and where changes are material we will take reasonable steps to notify you. Your continued use after revised Terms take effect constitutes acceptance; if you do not agree, you must stop using the App and may close your Account.

The App is a closed, professional-use platform provided exclusively for verified medical professionals and authorised company representatives acting in a professional capacity. It is not offered to members of the general public, patients or consumers, and you must not create an Account if you do not fall within this. By creating an Account you represent and warrant that:

• you are at least 18 years old;
• you are a healthcare professional, or an authorised representative of an organisation that we or our tenant partner has authorised to access the App;
• you are using the App in the course of your profession or business and not as a consumer;
• all information you provide is true, accurate, current and complete, and you will keep it up to date; and
• your use of the App will comply with all laws, professional codes, regulatory obligations and employer or contractual policies applicable to you.

Access may be by invitation, verification or approval only, and you may be required to register using the email address with which you were invited. We may verify your professional status and may refuse, suspend or withdraw access where we are not satisfied you meet the criteria. Because the App is a professional-use platform and is not offered to consumers, statutory consumer-protection rights (including under the Consumer Rights Act 2015) do not apply to your use of it.

• Keep your credentials confidential; you are responsible for all activity under your Account.
• Notify us immediately (see “How to contact us”) if you suspect unauthorised use of your Account or a security breach.
• Your Account is personal — do not share, transfer, sell or licence it or your credentials, or let anyone else use it.
• We may require you to update credentials or re-verify your identity, and may disable any credential if you fail to comply with these Terms.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the App for your own internal professional purposes only, in accordance with these Terms. The App is provided to you free of charge. We may introduce charges for the App or particular features in future, on advance notice and with the right to stop using any chargeable feature before any charge applies. All rights not expressly granted are reserved.

You agree that you will not:

• use the App in any way that breaches any law, regulation or professional or regulatory code applicable to you;
• store or transmit anything unlawful, defamatory, obscene, harassing, infringing, harmful, or containing malicious code;
• attempt to gain unauthorised access to the App or any connected system, or breach or circumvent any security or authentication measure;
• access or attempt to access data relating to any tenant, organisation or user other than as the App is intended to allow in the ordinary course;
• copy, modify, reverse engineer, decompile, scrape, frame, mirror, or create derivative works from the App, except where this restriction is prohibited by law;
• use the App, AI Output or Content to develop, train, benchmark or improve any competing product, service or machine-learning model;
• introduce any automated system (bots, spiders, scrapers) or impose an unreasonable load on our infrastructure;
• remove, obscure or alter any proprietary notices;
• upload or input any personal, patient-identifiable, special-category or confidential data you are not lawfully entitled to process and share through the App; or
• use the App in a way that could damage, disable, overburden or impair it, or interfere with any other user’s use of it.

We may report any breach to the relevant authorities, your employer or your regulator, and will co-operate with them, including by disclosing your identity, where required by law or court order.

The App includes AI Features that may generate summaries, answers, suggestions and other AI Output. AI Output is generated automatically and may be inaccurate, incomplete, out of date or otherwise unreliable. It is provided for information and convenience only and is not a substitute for your own professional judgement. You must independently verify any AI Output before relying on it, and you remain solely responsible for any decision you take. Do not input patient-identifiable, special-category or confidential information into the AI Features unless you are lawfully entitled to do so. We make no warranty that AI Output is accurate, current, fit for purpose, or free from error or bias.

The App, its Content and any AI Output are provided for professional information and operational support only. They do not constitute clinical, medical, diagnostic, prescriptive or treatment advice and must not be relied on as such. Nothing in the App creates a clinician–patient relationship or replaces the independent clinical judgement of a qualified professional. You are solely responsible for all clinical and professional decisions. The App is not a medical device and is not intended for the diagnosis, prevention, monitoring, prediction, prognosis, treatment or alleviation of disease.

All Intellectual Property Rights in the App and the Content are owned by us or our licensors and are protected by law. You may not use our trade marks, logos or branding without our prior written consent. Nothing in these Terms transfers any Intellectual Property Rights to you.

You retain ownership of your User Content and grant us a worldwide, royalty-free, non-exclusive, sub-licensable licence to host, store, process, reproduce, adapt and use it to the extent necessary to operate and provide the App and to comply with our legal obligations. You confirm you own or have all necessary rights in your User Content and that it does not infringe any third-party right or breach any law. If you give us feedback, suggestions or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose without compensation.

You acknowledge and agree that we monitor and analyse how you use the App, including your interactions with the AI Features, to operate, secure and improve it, and that we may use insights from that monitoring together with your contact details to market Joint Operations’ own products and services to you. We use this only for our own first-party marketing — we do not sell your data or share it with third parties for theirs. You can opt out at any time without affecting your use of the App. See our Privacy Policy for full detail.

The App may integrate with, link to or rely on third-party services, content or software. We are not responsible for them, and your use of them may be subject to separate terms. Any dealings you have with third parties through the App are between you and that third party.

Where you download the App from an App Store, your use is also subject to that App Store’s terms; in the event of a conflict, these Terms govern the relationship between you and us in respect of the App itself.

Where you obtain the App from the Apple App Store, you acknowledge and agree that:

• these Terms are concluded between you and Joint Operations only, not Apple Inc. (“Apple”); Joint Operations, not Apple, is solely responsible for the App and its Content;
• the licence in clause 5 is limited to a non-transferable licence to use the App on any Apple-branded device you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions;
• Apple has no obligation to provide any maintenance or support for the App;
• to the maximum extent permitted by law, Apple has no warranty obligation with respect to the App; on any failure to conform to an applicable warranty you may notify Apple, and Apple will refund any price paid (nil, as the App is free) and has no other warranty obligation;
• Apple is not responsible for addressing any claims by you or a third party relating to the App, including product-liability, regulatory-conformance, consumer-protection, privacy and AI-related claims;
• in the event of any third-party claim that the App or your use of it infringes that party’s intellectual property, Joint Operations, not Apple, is solely responsible for its investigation, defence, settlement and discharge;
• you represent that you are not in a US-embargoed or “terrorist-supporting” country and are not on any US Government prohibited or restricted-party list; and
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Where you obtain the App from Google Play, the Google Play Terms of Service apply, Google is not a party to these Terms, and Google is not responsible for the App or its Content.

We do not guarantee that the App or any feature will always be available, uninterrupted, secure or error-free; it is provided “as is” and “as available”. We may suspend, withdraw, restrict, vary or change all or any part of it for operational, security, legal, maintenance or business reasons, trying to give reasonable notice where practicable. You are responsible for ensuring your device, connectivity and configuration are compatible and for keeping the App updated.

We may suspend or terminate your access immediately and without notice if you breach (or we reasonably suspect you have breached) these Terms, if you no longer meet the eligibility criteria, if required by law or a competent authority, or if we reasonably consider it necessary to protect the App, other users or any person’s safety or rights. You may stop using the App and close your Account at any time. Termination does not affect accrued rights, and clauses that by their nature should survive will continue in force.

You may close your Account and request deletion of your personal data at any time. How we handle deletion, and the limited circumstances in which we may retain information, are set out in our Data Deletion Policy and Privacy Policy.

To the fullest extent permitted by law, the App, all Content and all AI Output are provided “as is” and “as available”, and we exclude all warranties, conditions, terms and representations (express or implied, statutory or otherwise), including implied terms of satisfactory quality, fitness for a particular purpose, accuracy, completeness, compatibility, security and non-infringement. We do not warrant that the App will meet your requirements, that defects will be corrected, or that it is free of viruses or other harmful components.

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Subject to that, and because the App is provided free of charge for professional use: we are not liable for any loss arising from your reliance on the App, its Content or any AI Output, including any clinical, professional, commercial or operational decision; we are not liable for any loss of profits, revenue, business, contracts, anticipated savings or goodwill, loss of or corruption to data, business interruption, or indirect, special or consequential loss, however arising and whether or not foreseeable; and our total aggregate liability to you for all claims in any 12-month period is limited to £100. This reflects that the App is provided free of charge and the allocation of risk between us.

You agree to indemnify, and keep indemnified, Joint Operations against all losses, damages, liabilities, claims, costs and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your misuse of the App, your User Content, or your breach of any law, regulation or third-party right, including any unlawful input of personal, special-category or confidential data into the App.

The App and any non-public information we make available may contain confidential information of ours or our tenant partner. You must keep it confidential, use it only to use the App, and not disclose it without our consent, except where required by law. This does not apply to information that is or becomes public through no fault of yours, or that you must disclose by law.

We are not liable for any failure or delay in performing our obligations resulting from events beyond our reasonable control, including failure of utilities or telecommunications, internet or hosting-provider outages, cyber-attack, epidemic or pandemic, government action, war, terrorism, civil unrest, fire, flood or industrial action.

You must comply with all applicable export-control and sanctions laws. You represent that you are not located in, and will not use the App from, a country subject to a UK, EU or US embargo, and that you are not on any UK, EU or US list of restricted or prohibited persons.

We may give you notice by in-app message, by email to the address associated with your Account, or by posting on the App, and such notices are deemed received when sent or posted. You may give us notice using the contact details below. You consent to receiving communications from us electronically and agree they satisfy any legal requirement that communications be in writing.

• Entire agreement: these Terms, with the Privacy, Cookies and Data Deletion Policies, are the entire agreement between us and supersede any prior understanding.
• No reliance: you confirm you have not relied on any statement not set out in these Terms.
• Assignment: you may not assign your rights or obligations; we may assign, transfer, subcontract or novate ours to a successor or group company without reducing your rights.
• Severance: if any provision is invalid or unenforceable, the rest continue and the provision is modified to the minimum extent needed to be valid.
• Waiver: no failure or delay in exercising a right is a waiver of it.
• No partnership or agency: nothing here creates any partnership, joint venture, agency or employment relationship.
• Third-party rights: except for Apple under clause 13 (where applicable), no one who is not a party to these Terms may enforce them under the Contracts (Rights of Third Parties) Act 1999.

Joint Operations Ltd, Unit 11 Bincknoll Lane, Royal Wootton Bassett, Swindon, England, SN4 8SY (company number 11817255). Email support@jointoperations.co.uk. For complaints, contact us at that address and we will respond as soon as we reasonably can.

These Terms, their subject matter and formation (and any non-contractual disputes or claims arising out of or in connection with them) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Some assets in the App are used under open licences and credited to their creators:

• 3D anatomy model “Male base” by Артур Мигранов, via Poly Pizza, licensed under CC BY 3.0.