Joint Operations App
Support
Updated 15 June 2026Need a hand with the Joint Ops app? We’re here to help. Most questions are answered below — if you’re still stuck, get in touch and we’ll come back to you as soon as we can.
Contact us
Email support@jointoperations.app and tell us what you were trying to do, what happened, and the device you’re using. We aim to respond within one working day.
Common questions
- I can’t sign in — Joint Ops is invitation-only. Use the email address your organisation invited you with. If you’ve forgotten your password, use “Forgot password” on the sign-in screen.
- I didn’t get my invitation — check your spam or junk folder for an email from Joint Operations, then email us and we’ll re-send it.
- I can’t see an event or course — events are assigned to your account; if something’s missing, let us know and we’ll check.
- I want my data deleted — see our Data Deletion Policy for how to ask us to erase your account and data.
Privacy & your data
How we handle your information is set out in our Privacy Policy. We do not ask for, and you should not submit, patient-identifiable clinical information through the app.
This document is provided for transparency and is kept under review. If anything here is unclear, contact us through the support form on the sign-in screen.